Frequently Asked Questions
Everything you need to know about shopping with Ruti.
What is Ruti's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our stylists for personalized advice.
What is the quality of your fabrics?
We prioritize high-quality, sustainable materials including organic cotton, premium linen, and recycled blends to ensure longevity and comfort in every piece.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.